What are the payment methods accepted?
You can pay via credit cards, debit cards or e-banking from participating banks supported by eGHL in order to shop securely and conveniently.
The e-banking operation time of respective Banks are as follows:
CIMB - 12:45 am to 11:45 pm
BIMB, PBB - 01:00 am to 11:59 pm
HLBB - 01:00 am to 11:00 pm
M2U, M2E, RHB - 07:00 am to 11:00 pm
If you wish to pay using other payment modes, please contact us at [email protected]
For overseas payment, we accept online Credit Card payment or offline payment via Telegraphic Transfers or PayPal.
Paying directly using Credit or Debit Card
We accepts payments made directly through Visa/ Mastercard credit or debit cards. However, please ensure that your credit/debit card has its 3D-Secure options enabled for online transactions for better security purposes. (For further inquiry please contact your credit card’s participating bank)
Paying using Direct Debit
For customers who do not wish to pay via credit cards, you can also pay for your purchase via eGHL Internet banking CIMB Clicks, Hong Leong Online, Maybank2u, RHB Online, I Rakyat and PBe Bank.
When is my credit card or Internet banking charged?
It will be charged once your order is confirmed.
How Secure is eGHL?
eGHL is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, customers can be certain of eGHL security and database management. eGHL is notified as an Online Payment Switching Gateway by Central Bank of Malaysia (Bank Negara Malaysia - BNM) under the payment system act in the year 2006.
How does eGHL Payment Gateway work?
Our implementation of eGHL Payment Gateway uses a Hosted Payments Interface to process Credit Card transactions. Your transaction will be processed at eGHL using order data that is submitted from our Online Store. This means that your credit card details are submitted directly into the eGHL Payment Gateway network and do not pass through our site at all. When processing your electronic payment, you will be safely sending and receiving the transaction data to and from eGHL Payment Gateway.
How do I know if my payment has gone through?
When you submit your payment details, the eGHL payment service will request authorization from your Card Issuer and carry out any fraud screening checks on bookxcessonline.com. Depending on the outcome of the authorization request, you will see either a successful or a failed message on screen that will confirm the result of your transaction.
A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with bookxcessonline.com. It will be sent by eGHL to the email address you have provided when entering your payment details.
Why was my payment declined?
This could be for many different reasons. However, eGHL is not informed of the exact reason why the transaction has been declined. Reasons why your payment may be declined include:
- Some of the card/personal details entered do not match the information held by your Card Issuer
- You do not have enough cleared funds on your card to cover the amount of the purchase
- Your card has been reported as lost/stolen and been cancelled by your Card Issuer
- Your card has or is due to expire and has been replaced by your Card Issuer
- Your card has recently been replaced by your Card Issuer but not yet activated
- Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the Internet)
- There may be a problem with your Card Issuer’s authorization system
- You haven't activated 3-D Secure (Verified by Visa and MasterCard SecureCode) for your card.
If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.
When I click on the button “Pay Now” for “Pay with Credit Card” or “Payment via Online Banking” nothing happens after that. Why?
Please examine the settings of your Internet browser to see if the pop-up blocker is turned on. We need the pop-blocker to be turned off.
For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.
For Google Chrome users, to see blocked pop-ups for a site, follow the steps listed below:
If pop-ups have been blocked, you'll see the blocked pop-up alert icon in the address bar. Click the icon to see a list of the blocked pop-ups.
Click the link for the pop-up window that you'd like to see.
To always see pop-ups for the site, select "Always show pop-ups from [site]." The site will be added to the exceptions list, which you can manage in the Content Settings dialog.