Dear readers from East Malaysia,
We’ve been listening to your requests for better value on shipping to your shores, and are delighted to announce that you can now ship more books and pay less shipping to Sabah and Sarawak! The more you buy, the more you save as you will enjoy special savings on shipping when you purchase more than 3kg of items.
How long does this shipping promotion to Sabah and Sarawak last?
You can enjoy savings on shipping to Sabah and Sarawak from 17th July – 31st August 2017.
How do I view the weight of my books?
After you have added your books to your cart, go to the Shopping Cart and click on "Estimate Shipping & Taxes". A small window will pop up and show the total weight of your books.
What is the maximum weight applicable for the shipping promotion?
The maximum weight for each order is 20kg. Orders above 20kg are not applicable for the shipping promotion.
(Psst… You can split up orders over 20kg into multiple orders to enjoy the promotion!)
Is this shipping service door-to-door delivery?
Yes, it is door-to-door delivery.
How long will it take to process my order?
Your order will be processed 1-2 days from the date of payment confirmation, except for orders on Friday, which will only be processed on the following Monday.
How long will it take to deliver my order?
Your order will be shipped out every Thursday and reach you within 6 working days.
We encourage you to place your order before Wednesday (12pm) to avoid a longer wait. Orders after Wednesday (12pm) will only be shipped out the following Thusday.
How do I place my order?
Step 1: Select the book(s) of your choice,
Step 2: Click on the ‘Add to cart’ icon,
Step 3: Click the Shopping Basket icon,
Step 4: Confirm the details of the item(s) you have ordered in ‘View Cart’,
Step 5: Get your shipping options by selecting ‘Estimate Shipping & Taxes’ and then select ‘Ship More for Less’,
Step 6: Click ‘Checkout’.
How will I know when my order has been shipped?
After it is shipped, an email will be sent to you with the Job Order No.
Can I add more books to my order after confirmation?
Sorry, we cannot consolidate additional orders. Our courier service provider requirement is for one order with one invoice and a maximum weight of 20kg.
Can I cancel my order?
Please email us at email@example.com to request a cancellation. Please note that RM10 will be charged if the order has already been packed. Merchant charges for using eGHL or a credit card will also still apply. The refund may take up to 14 working days to process from the date of cancellation.
Can I exchange my item before it is shipped?
We understand that you may sometimes make a mistake. Please email us at firstname.lastname@example.org to request an exchange. Please note that RM10 will be charged if the order has already been packed.
Thank you for your continuous support! Feel free to drop us a message at email@example.com if you have any further questions.