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Dealing With Difficult People For Rookies

Dealing With Difficult People For Rookies
Dimensions: L: 15.6cm  x  W: 1.3cm  x  H: 23.4cm
Product Code: 9780462099781
Availability: In Stock
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Most of us know that it makes sense to get on with other people with work – with our bosses, colleagues, staff, clients, customers or suppliers. And for much of the time, most of us manage it. But sooner or later you’ll come up against someone awkward, unreasonable or even downright impossible. When that happens, just being able to communicate may not be enough – you need to learn how to spot difficult people, handle them, and if necessary troubleshoot in a crisis.
Product Information
ISBN 9780462099781
Author(s) Frances Kay
Format Paperback
Publisher Marshall Cavendish
Pages 168
Note The book images and summary displayed may be of a different edition or binding of the same title.

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