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Cashier Number 3, Please!

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Dimensions: L: 13.5cm x W: 1.8cm x H: 21.4cm

Product Code: 9789814361132

Availability: In Stock

Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A & E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service? Terry Green takes us on a fascinating behind-the-scenes tour of how the best (and the worst) organisations manage the way we get served in store, and shows how any organisation that delivers face-to-face service can raise their game, reduce costs, and deliver a superior customer experience. Waiting -between the wanting and the getting - touches every aspect of our lives and research has shown that we spend 17% of our lives doing just that. Waiting. The author Terry Green and his company Q-Matic have single-handedly changed that experience (usually for the better!) for consumers, with Terry himself acting as the voice (Cashier Number 3, Please!) for many auto-queuing systems in our banks and post offices today.

Book Title Cashier Number 3, Please!
ISBN 9789814361132
By Author(s) Terry Green
Publisher Marshall Cavendish Business
Pages 224
Format Paperback
Dimensions 13.5cm x 1.8cm x 21.4cm
Notes The book images and summary displayed may be of a different edition or binding of the same title.