Dealing With Difficult People For Rookies

Most of us know that it makes sense to get on with other people with work ? with our bosses, colleagues, staff, clients, customers or suppliers. And for much of the time, most of us manage it. But sooner or later you?ll come up against someone awkward, unreasonable or even downright impossible. When that happens, just being able to communicate may not be enough ? you need to learn how to spot difficult people, handle them, and if necessary troubleshoot in a crisis.

Product Overview
ISBN 9780462099781
Categories Business and Economics, BX, Non-Fiction, Non-Fiction: Personal Development, WBD
Author(s) Frances Kay
Publisher Marshall Cavendish
Pages 168
Format Paperback
Dimensions 15.6cm x 1.3cm x 23.4cm
Weight 0.26 kg
Notes The book images and summary displayed may be of a different edition or binding of the same title.